Frequently Asked Questions

Orders

How do I place an order?
Choose a watch, select any available options, add it to your cart, and complete checkout. Your available payment methods, order total, shipping options, and applicable taxes are shown during checkout.

Can I change or cancel my order?
Email montaire.official1@gmail.com as soon as possible with your order number. We cannot guarantee a change or cancellation once an order has been accepted or processing has begun.

US Shipping & Delivery

How long does delivery take?
Shipping methods and estimated delivery windows for your address are displayed at checkout when available. Some orders may ship from an international fulfillment partner, so delivery times can vary due to dispatch, carrier transit, and customs processing. Read the Shipping Policy.

Will I pay import duties or taxes?
Applicable sales tax, shipping charges, and any duties or import charges collected at checkout will be shown before you place the order. If an import charge is not collected at checkout, the carrier or relevant authority may request payment separately. Please review the checkout total and Shipping Policy before ordering.

Is shipping free?
Shipping availability and charges depend on your delivery address and the options available at checkout. We do not promise free shipping unless it is explicitly shown for your order before payment.

Returns & Refunds

Can I return a watch?
You may request a return within 14 days of delivery for eligible items. The watch must be unworn and in its original condition, with original packaging, protective films, tags, and accompanying documentation intact. Contact us before sending anything back; wait for return instructions. Sale items and gift cards are excluded under the published policy. Read the full Refund Policy.

What if my order arrives damaged, defective, or incorrect?
Contact montaire.official1@gmail.com as soon as possible with your order number and clear photos. We will review the information and advise on next steps. Read the Refund Policy.

When will an approved refund arrive?
Under our published policy, approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may take additional time to post the credit. Read refund details.

Product authenticity & warranty

Are watches authentic?
Please review the product listing and any documentation supplied with your specific watch. Keep your order confirmation and all included documentation.

What warranty is included?
Our published policy states a one-year international warranty against manufacturing defects. Coverage and exclusions may depend on the product and its documentation. Read Warranty information.

Need help?

Email montaire.official1@gmail.com or visit our Contact Us page.